Business Process Modelling and Analysis

obligatory courses

(in Polish) Wymagania formalne

Student powinien posiadać znajomość języka angielskiego w stopniu umożliwiającym zrozumienie studiów przypadków. Powinien umieć wykorzystywać środowisko Windows.

Założenia wstępne

Wskazane wcześniejsze zaliczenie przedmiotów: Zarządzanie, Rachunkowość finansowa i zarządcza, Systemy informacyjne zarządzania.

The aim of the course is to acquaint students with the methods and tools of modeling and business processes analysis in organizations. Students will possess practical skills of identification, classification, modeling, measuring and analyzing (of realization times, costs and quality) of processes. The main topics of the course concern the following matters: the concepts of process attitude in organizations, the characteristics of processes, case studies in process attitude concept realization, practical tasks with the use of computer tools (ARIS and ADONIS systems) for identification, modeling and the analysis of processes, management methodology of business processes. The subject of the course will be realized with the use of the following methods: subject literature review, team work, case studies and practical tasks realization in computer systems. A student receives a credit for the class on the basis of oral and practical computer tests and a satisfactory mark for the present.

1. Process attitude in organizational changes programmes, gradual and rapid changes, restructuring, reorganization, processes versus functions, basic concepts connected with the process orientation of an enterprise.

2. The key word – a process. The definition, classification and the catalogue of process chaacteristics. The management concepts based on processes like: business process reengineering, business process orientation, business process management, the aims and assumptions of the concept, success factors and concept criticism.

3. Features and rules of business process structure. Case studies of business reengineering concept application in enterprises – team work.

4. Methodology of organization building projects realization, orientated towards the processes of various authors, a selection of methodology, methods and tools for project realization in its individual stages. Process identification and definition, the methods of gathering information concerning the process course.

5. Process modeling, the reasons for choosing particular modeling methods and methodologies, computer tools of organization processes modeling, an example of the architecture of process management, the introduction of ARIS and ADONIS into the system – computer tools that help to model and analyze processes.

6. ARIS – the methods of process modeling. Event driven process chain method, the tasks of process modeling by the use of EPC, office processes modeling. A test.

7. ARIS – the methods of process, function and organization modeling, the tasks of modeling value chains, processes, functions and organizations.

8. The case study of identification and definition of business processes in ARIS – with the aim of its realization in task teams.

9. The case study of identification and definition of business processes in ARIS – with the aim of its realization in task teams – cont. Elaboration on the final results.

10. ADONIS – the methods of process, work environment, and documents modeling, the tasks of modeling with the use of individual methods.

11. Business process effectiveness management, performance process management, the analysis of course time, realization costs and quality, the methodology of activity based costing and its examples. Analises and simulations of business processes with the use of ADONIS.

12. The case study of modeling and analyzing of business processes in ADONIS - with the aim of its realization in task teams.

13. The case study of modeling and analyzing of business processes in ADONIS - with the aim of its realization in task teams – cont. Elaboration on the final results.

14. The concepts and solutions that support the process attitude application: outsourcing, benchmarking, reference models, computer solutions in process management introduction. Elaboration on the projects realized in task teams.

15. Final semester test – practical use of computer tools.

Bitkowska Agnieszka, Zarządzanie procesami bizneoswymi w przedsiębiorstwie, Vizja Press & IT, Warszawa 2009 (selected fragments)

Gabryelczyk Renata, ARIS w modelowaniu procesów biznesu, Wydawnictwo Difin, Warszawa 2006..Hammer Michael, Champy James, Reengineering w przedsiębiorstwie, Neumann Management Institute, Warszawa 1996.

Kasprzak Tadeusz (red.), Modele referencyjne w zarządzaniu procesami biznesu, seria: Studia Informatyki Gospodarczej, Wydawnictwo Difin, Warszawa 2005 (selected fragments)

Rummler Geary A., Brache Alan P., Podnoszenie efektywności organizacji, PWE, Warszawa 2000 (selected fragments)

ARIS – User's Guide

ADONIS – User's Guide

Knowledge

A student’s knowledge includes: knowing and understanding the essence of the process approach to the management of organizations; awareness of the key process-based management concepts; the ability to explain the validity of their application along with their strengths and weak points; being acquainted with methodologies and strategies of performing practical projects involving organizational changes intended to design and enhance business processes.

Skills

The skills to be acquired by a student embrace being able to: define the value chain of an organization; identify the key and auxiliary business processes as well as their objectives and indicators; handle specific case study tasks and come up with solutions based on the previously acquired characteristics and principles of process design; use the systems of ARIS and ADONIS with a view to modelling and analysing the length of performance of the processes as well as their standard and the costs involved; use the ARIS and ADONIS software; collect information concerning the progress of the processes and advance proposals as to the order in which they should be performed, taking due account of the need for the arrangement to be logical and properly timed; come up with ideas regarding the avenues to enhance the progress of the processes and provide reasons evidencing their efficacy.

Social competences

Social competence to be arrived at by a student includes the abilities to: cooperate and work in a group while performing case study analyses and practical projects; adequately determine the priorities involved in case study and project pursuit; extend and refine the previously acquired knowledge and skills.

KW01, KW02, KW03, KW04, KW05, KU01, KU02, KU03, KU04, KU05, KU06, KU07, KK01, KK02, KK03

At the end of a semester students have to pass a test using ARIS system, prepare presentations and projects (both as a teamwork). Students’ activity and homework are also graded.