Emotional Intelligence at Workplace

elective courses

Remote learning

Emotional intelligence is the capacity to understand and manage your emotions. In today’s professional world, emotional intelligence is one of the most important skills, which cannot be avoided. The course will help students learn how employee productivity is improved with the help of emotional intelligence. They will also equip themselves with the skills of self-awareness, self-regulation, motivation, empathy, social skills, and of managing feedback constructively which are important traits of emotionally intelligent employees.

This course will focus on the five core competencies of emotional intelligence: self-management, self-awareness, self-regulation, self-motivation, and empathy, and it also includes a review of interpersonal skills. Following topics will be covered during the classes.

1. What is Emotional Intelligence

a) Benefits of EI

b) Understand the difference between Trait EI and Ability EI

c) 5 Dimensions of Trait EI Model

• Self-awareness (SA)

• Managing Emotions (ME)

• Motivation (M)

• Empathy (E)

• Social Skills (SS)

2. Self-awareness: Understanding your Emotions

a) The source of emotions

b) Emotional cause and effect

c) The emotional challenge and opportunity

d) Identify your own emotional triggers, motivations and drives

3. Self-regulation: Managing your emotions

a) Feelings, perceptions and beliefs

b) Understanding your reactions under stress and conflict

c) Choosing your emotions

d) Re-charge your emotional reserves

4. Four Skills in Emotional Intelligence

a) How to accurately perceive emotions

b) Use emotions to facilitate thinking

c) Understand emotional meanings

d) Manage emotions

5. Verbal Communication Skills

a) Focused listening

b) Asking questions

c) Communicating with flexibility and authenticity

6. Non-Verbal Communication Skills

a) Body language

b) The signals you send others

c) It’s not what you say, it’s how you say it

7. Social Management and Responsibility

a) Understand Emotions and How to Manage Them in the Workplace

b) Role of Emotional Intelligence at

c) Articulate your Emotions Using Language

d) Disagreeing Constructively

Reference Book

Emotional Intelligence – New Perspectives and Applications, Edited by Annamaria Di Fabio ISBN 978-953-307-838-0. Published by InTech Janeza Trdine 9, 51000 Rijeka, Croatia

Reference Research Papers

Schutte, N. S., & Loi, N. M. (2014). Connections between emotional intelligence and workplace flourishing. Personality and Individual Differences, 66, 134-139.

Donaldson-Feilder, E. J., & Bond, F. W. (2004). The relative importance of psychological acceptance and emotional intelligence to workplace well-being. British Journal of Guidance and Counselling, 32(2), 187-203.

Koukounaras-Liagkis, M., Skordoulis, M., Sidiropoulos, G., & Drosos, D. (2020). Emotional Intelligence and Workplace Conflict Resolution: The Case of Secondary Education Teachers in Greece. International Journal of Research in Education and Science (IJRES), 6(4).

Bedell, R. E. (2020). Investigating the Relationship between Emotional Intelligence and Workplace Bullying and the Moderating Role of Gender (Doctoral dissertation, Keiser University).

Knowledge

Identify key theoretical aspects and practical applications of EI abilities and competencies as they relate to the workplace.

Learn the five core skills required to practice emotional intelligence.

Knowledge of self-management, self-awareness, self-regulation, self-motivation and empathy.

Skills

Recognize and leverage one's own EI abilities and competencies in the workplace for professional success.

Successfully communicate with others in a non-verbal manner.

Interpret and manage your emotions.

Improvement in social skills

Competencies

Effectively impact others.

Relate emotional intelligence to the workplace.

Use the concepts and techniques in the workplace.

Class Attendance & Class Participation (30%)

Final project with presentation (70%)