(in Polish) Public service design

General data

Course ID:	4208-Psg-OG
Erasmus code / ISCED:	14.6 Kod klasyfikacyjny przedmiotu składa się z trzech do pięciu cyfr, przy czym trzy pierwsze oznaczają klasyfikację dziedziny wg. Listy kodów dziedzin obowiązującej w programie Socrates/Erasmus, czwarta (dotąd na ogół 0) – ewentualne uszczegółowienie informacji o dyscyplinie, piąta – stopień zaawansowania przedmiotu ustalony na podstawie roku studiów, dla którego przedmiot jest przeznaczony. / (0312) Political sciences and civics The ISCED (International Standard Classification of Education) code has been designed by UNESCO.
Course title:	(unknown)
Name in Polish:	Public service design
Organizational unit:	Centre for European Regional and Local Studies
Course groups:	General university courses General university courses in Euroreg General university courses in the social sciences
ECTS credit allocation (and other scores):	(not available) Basic information on ECTS credits allocation principles: the annual hourly workload of the student’s work required to achieve the expected learning outcomes for a given stage is 1500-1800h, corresponding to 60 ECTS; the student’s weekly hourly workload is 45 h; 1 ECTS point corresponds to 25-30 hours of student work needed to achieve the assumed learning outcomes; weekly student workload necessary to achieve the assumed learning outcomes allows to obtain 1.5 ECTS; work required to pass the course, which has been assigned 3 ECTS, constitutes 10% of the semester student load. view allocation of credits
Language:	English
Type of course:	general courses
Short description:	During series of workshops (in English) students learn to design innovative, simple and engaging public services. They learn the basics of design thinking, service design, and behavioral sciences (in order to deeply understand service users). Each course unit is devoted to learning and practicing separate stage of the design process. Students acquire theoretical assumptions, discuss the most interesting practical applications (good practices), and then work in project groups to design selected public service.
Full description:	During series of workshops students learn to design innovative, simple and engaging public services. They learn the basics of design thinking, service design, and behavioral sciences (in order to deeply understand service users). Each course unit is devoted to learning and practicing separate stage of the design process. Students acquire theoretical assumptions, discuss the most interesting practical applications (good practices), and then work in project groups to design selected public service. The course content is divided into the following thematic blocks: 1) Modern public services – citizen-centered approach 2) How people think and make decisions - behavioral sciences and public service design 3) Principles of Design thinking and service design 4) Design process: stages and challenges 5) Testing and Implementing Services During the course, teamwork techniques are used to support creative thinking, generate solutions, structured discussion of prototypes, and their evaluation and selection.
Bibliography:	1. Haynes, L., Service, O. & Goldacre, B. (2012). Test, Learn, Adapt: Developing Public Policy with Randomised Controlled Trials, London: UK Cabinet Office. Behavioural Insight Team. 2. House of Commons Public Administration Select Committee (2008) User Involvement in Public Services. Sixth Report of Session 2007–08. London: The Stationery Office Limited. 3. Kahneman D. (2012) Pułapki myślenia. O myśleniu szybkim i wolnym, Wydawnictwo Media Rodzina, przełożył Piotr Szymczak; tytuł oryginału: Thinking, Fast and Slow. 4. Nesta, Ideo, Design for Europe (2017) Designing for Public Services. London: Nesta UK. 5. Olejniczak, K. & Śliwowski, P. (2014). “Nadchodzi rewolucja? Analizy behawioralne w interwencjach publicznych”; w: Haber, A. & Olejniczak, K. (ed.) (R)ewaluacja 2. Wiedza w działaniu, s.13-46. Warszawa: Polska Agencja Rozwoju Przedsiębiorczości. 6. Shafir, E. (2013). (ed.) The Behavioral Foundations of Public Policy. Princeton University Press, Princeton. 7. Thoelen, A., Cleeren, S. (2015) (eds) Public Service Design. A guide for the application of service design in public organisations. Brussels: Design Flanders 8. World Bank (2015). Mind, Society, and Behavior, Washington D.C.: World Bank Group.
Learning outcomes:	In terms of knowledge, student: (1) Understands the rationale behind public service design (2) Specifies and characterises principles of design thinking and service design approaches . (3) Characterises the basic types of heuristics and biases . In terms of abilities and skills: (1) Designs and creates public service prototypes . 2) Acquires, critically evaluates and uses data from various sources to inform the project process , In terms of social skills: (1) Can properly plan and engage in team-work related to public service design .
Assessment methods and assessment criteria:	Individual activity during workshops (20 %) and group project prepared during workshops in lecture room (80 %).

This course is not currently offered.

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Copyright by University of Warsaw.